Contact
Contact Gogoldennerves
There are two desks. The order desk, +1 (302) 200-3480, handles tracking, address changes and refunds, and it is open Monday to Friday, 9:00am - 5:00pm ET. The website desk, [email protected], handles these pages, corrections, privacy and press. The office is 175 Water Street, Floor 10, New York, NY 10038, USA and returns go to 477 Madison Avenue, Floor 6, New York, NY 10022, USA.
By the Golden Nerves Editorial Desk · Medical review: Dr. Baldev Sandhu, MD · Revised September 30, 2026
Two desks
Which one you need, and why there are two
There are two places to reach us and they do different jobs. Picking the right one is the difference between an answer today and an answer next week, so this page leads with the distinction rather than burying it under a form.
The order desk · +1 (302) 200-3480
Tracking, changes and refunds. This is the seller’s desk and it is a telephone number rather than a form, which in this category is worth something on its own. It can find your order, tell you what has shipped, change an address before dispatch, tell you which lot is going out, and credit a refund. It is open Monday to Friday, 9:00am - 5:00pm ET.
Have your order ID ready. It is in the confirmation email and it is the first thing you will be asked for.
The website desk · [email protected]
Pages, typos, privacy and press, mon-fri 9:00am-5:00pm et. This is us: the people who write these pages, transcribe the label and keep the reference lists. Corrections are genuinely welcome and are the fastest thing here to get fixed. Privacy and data requests, and press enquiries, come here too.
What this desk cannot do is see your order. Not your tracking, not your payment, not your refund. Those records belong to the seller’s system and we have no window into it, which is why a refund request sent by email has to be passed along before anything can happen.
The one question for neither desk
Whether to take this alongside your medication. The label itself says to check with your doctor before using this product if you are using medication or have any medical condition, and that instruction is the most useful sentence on the bottle. Ask a pharmacist or a prescriber, not a website.
Which desk do I need?
Eleven common reasons to get in touch
Read the second column. If it says order desk, use the phone, because those questions all need a record only the seller holds.
| What you need | Desk | How | What to have ready |
|---|---|---|---|
| Where is my order? | Order desk | Phone | Order ID |
| Tracking has not arrived | Order desk | Phone | Order ID and the email you ordered with |
| Change my delivery address | Order desk | Phone | Order ID, as early as possible |
| Change or cancel a pack | Order desk | Phone | Order ID |
| Start a refund or a return | Order desk | Phone | Order ID, full name and the email you ordered with |
| My delivery arrived damaged | Order desk | Phone | Order ID, the lot number and photographs |
| What lot are you shipping, and how old is it? | Order desk | Phone | The lot on your bottle if you have one |
| A page on this site is wrong | Website desk | The page and the line | |
| A privacy or data question | Website desk | What you are asking for | |
| Press, or a source for a story | Website desk | What you need and your deadline | |
| Should I take this with my medication? | Neither desk | Ask your doctor or pharmacist | The label itself says to check with your doctor first |
Addresses
Two buildings, and they are not interchangeable
Office. 175 Water Street, Floor 10, New York, NY 10038, USA. This is the registered address for Gogoldennerves and the one to use for correspondence, press and legal or privacy notices.
Returns. 477 Madison Avenue, Floor 6, New York, NY 10022, USA. This is where bottles go when you are using the 60-day money-back guarantee, and only after you have called the order desk so that the return is expected. Put your full name, your email address and the order ID in the box with the bottles.
Sending a return to the office address is the commonest avoidable delay in this whole process. The two addresses are a mile apart in Manhattan and they are handled by different people.
The product itself. Golden Nerves is distributed by Titan Labs LLC, Coconut Creek FL 33073, which is printed on the label. That is a third address and it is not a returns address. We publish it because a named distributor with a street address is one of the better features of this label, not because it is somewhere to post a parcel.
Before you dial
Order ID, full name, the email you ordered with, and the lot number from the base of the bottle if the question is about the product rather than the parcel. Four facts, and most calls are under three minutes.
Getting a fast answer
Six things that shorten every call
Work out which desk you need
Anything with a parcel or money attached is the order desk, by phone. Anything about these pages is the website desk, by email. The two are separate and neither can do the other’s job.
Have the order ID in front of you
It is in your order confirmation email and it is the first thing the order desk will ask for. Without it, nothing can be looked up.
Call inside the published hours
Monday to Friday, 9:00am - 5:00pm ET. A call placed at nine on a Monday is answered faster than one placed at five on a Friday, which is true of every desk anywhere.
Say the one thing you want first
Refund, address change, tracking, lot number. Leading with the outcome rather than the story shortens the call for both of you.
Write down what you are told, with the date
Particularly on the two questions the published policy does not answer: what your window's start date is, and how a partly used pack is treated.
Use email only for the things email can do
[email protected] reaches the people who write and correct these pages. It cannot see an order, a payment or a tracking number, and sending a refund request there costs you days.
What we cannot answer, in any channel
Whether it will work for you. Whether it is safe alongside your prescription. What a certificate of analysis we have not been given says. Who manufactures the liquid, which is not published. Asking us any of those produces a slower version of the same answer you are reading now.
Try Golden Nerves with 60 days to change your mind
Three bottles is $59 each with free US shipping, and the first 60 days of it sit inside the guarantee window. One bottle is $69 if you would rather start smaller.
Add to cart, $177 for 3 bottles
Order desk +1 (302) 200-3480 · Monday to Friday, 9:00am - 5:00pm ET
Questions
Contact Gogoldennerves: common questions
What is the Golden Nerves phone number?
What are the opening hours?
Which desk handles refunds?
What is the email address for?
What is the difference between the office and the returns address?
Can you tell me whether this is safe with my medication?
I have nerve symptoms. Can someone here advise me?
How quickly do you reply to email?
References
- National Institute of Neurological Disorders and Stroke. Peripheral Neuropathy. https://www.ninds.nih.gov/health-information/disorders/peripheral-neuropathy
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
Every source above was opened and read on September 30, 2026. None of them tested Golden Nerves itself. They describe the named nutrients and plants, which is a different thing from testing this finished formula.
Reviewed and revised
Behind this Golden Nerves page
Researched and written by the Golden Nerves Editorial Desk at Gogoldennerves, the U.S. stocking partner for Golden Nerves, from the label photographs and the sources listed on the page, then reviewed for medical accuracy by Dr. Baldev Sandhu, MD. It is information about a supplement, not a diagnosis or a treatment plan.
Tingling, numbness, burning or weakness that is new or getting worse belongs with a doctor before any supplement, and sudden one-sided weakness or a drooping face means calling 911.