Step by step
Golden Nerves Refund: 5 Steps to Use the 60 Day Money Back Guarantee
Quick answer
Every Golden Nerves pack carries a 60-day money-back guarantee. To use it, call the order desk and quote your order ID, then send the bottles by tracked post to the returns address and pay the postage yourself. Allow 3 to 5 business days for the refund once the desk credits the order, plus 5 to 10 for your card.
Medical note
Golden Nerves is a dietary supplement. It is not FDA approved, and no dietary supplement is. It is not intended to diagnose, treat, cure or prevent any disease. Tingling, numbness, burning or weakness that is new or getting worse needs a doctor, and sudden one-sided weakness is an emergency (call 911). Bring any medical question to your own doctor or pharmacist.
What are the 5 steps to claim a Golden Nerves refund?
Step 1: choose your decision day early
Count from the order date, because the start of the 60 days is not published separately. Day 50 is a sensible deadline. It leaves ten days for a phone call and a tracked parcel.
Step 2: phone the order desk first
Call +1 (302) 200-3480 with your order ID before you post anything. The desk credits the order. The website desk cannot see orders, tracking or payments.
Step 3: pack the bottles with your details
Include your full name, the email used for the order and the order ID. Whether opened bottles are treated differently is not published, so ask on the call and note the answer.
Step 4: post it to the returns address, tracked
Send it to the returns address, 477 Madison Avenue, Floor 6, New York, NY 10022, USA. That is not the office address. You cover the postage on the way back, and the seller wants a tracked service.
Step 5: wait for two clocks
Once the desk credits the order, allow 3 to 5 business days for the refund to be issued, then 5 to 10 more days for the card. The first wait belongs to the seller and the second to your bank.
Key facts
- The Golden Nerves 60 day guarantee is identical on the 1-bottle, 3-bottle and 6-bottle packs.
- You must phone the order desk. Nothing happens automatically on day 60.
- Return postage is paid by you, and the seller asks for tracking.
- Refunds go back to the card that paid. No other method is published.
- The start date of the 60 days is not published separately; this page plans from the order date.
- By the seller's account, the usual decision point comes 3 to 4 weeks in.
Who owns each stage of the refund, and how long does it take?
| Stage | Owner | Time |
|---|---|---|
| Call the desk with your order ID | You and the order desk | The length of the call |
| Post the bottles, tracked | You | not published |
| Parcel received and checked | The seller | not published |
| Desk credits the order and issues the refund | The seller | 3 to 5 business days |
| Card shows the money | Your bank or card issuer | A further 5 to 10 days |
What does the guarantee not do?
The Golden Nerves money back guarantee is a promise about your money, not about a result. It says you can ask for the purchase price back. It does not say the product will work for you, which no guarantee can say, and no supplement gets FDA approval before it goes on sale.
- It does not cover your return shipping. You pay it.
- It does not state when the 60 days start. The order date is the safest assumption.
- It does not say how a partly used pack is treated. That is not published, so ask before posting.
- It does not say what happens if a bottle breaks on the way back, so pack the glass well.
- It does not stretch to cover more product on bigger packs. Six bottles is 180 days of servings against a 60-day window.
How do you cancel an order, and what if it has not arrived?
No cancellation policy is published, so golden nerves cancel order searches end at the phone. If you change your mind before the parcel ships, phone the order desk at once with your order ID. The desk is the only party that can see the order. If the parcel has shipped, follow the tracking link in your order email and use the refund steps above.
If a bottle arrives with a broken safety seal, the label says not to use it. Photograph the box, the bottle and the seal before you tidy anything up, then call the desk. No delivery window is published, so the tracking link is the only schedule you have.
How should you pack glass bottles for the trip back?
A bottle that breaks in the post turns a refund into a dispute, and nothing published covers a damaged return. So pack as if the parcel will be dropped.
- Wrap every bottle on its own and fill the gaps in the box so nothing can rattle.
- Put your full name, order email and order ID inside, on paper.
- Photograph the bottles, the paper and the address label before you seal the box.
- Use a tracked service and keep the receipt and the tracking number.
What does the timeline look like in real days?
Say you phone on day 50 and the desk credits the order on a Thursday. Three to five business days later is the following Tuesday through Thursday. Your card issuer then needs 5 to 10 more days. The money can reach your statement well after day 60, which is fine as long as you called inside the window.
What is not published is everything before the credit: how long the parcel takes to arrive and how long the desk takes to check it. That is why tracking matters. It gives you the one fixed date in the chain.
Which records should you keep until the money is back?
- The order email, with the order ID and tracking link.
- The lot number from the bottle, GOL-26/GO-8722 on this stock.
- The date and time of your call, and the name of the person you spoke to.
- Your return tracking number and the photos of the parcel.
- The date the desk says it credited the order, which your bank needs if you have to trace the refund.
What if you stop because you felt unwell?
If you feel unwell, stop taking it and then phone the desk. Hold on to the bottle and write down the lot number, which is GOL-26/GO-8722 on this stock. The refund route is the same whatever your reason.
Tell your doctor or pharmacist what happened. According to NIH, horse chestnut can bring dizziness, digestive upsets, headache or itching, and hawthorn can bring dizziness, nausea, vomiting, diarrhea or muscle pain. Serious problems can also be reported to the FDA through MedWatch.
Keep reading
- Golden Nerves Price and Cost: 7 Checks Before You Pick a Pack
- How Long Does Golden Nerves Take to Work? A 5-Step Timeline From Reviews
- Where to Buy Golden Nerves: 6 Checks Before You Pay
- The six extracts, one at a time
- The label, transcribed in full
Sources named on this site
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- National Center for Complementary and Integrative Health. Horse Chestnut: Usefulness and Safety. https://www.nccih.nih.gov/health/horse-chestnut
- National Center for Complementary and Integrative Health. Hawthorn: Usefulness and Safety. https://www.nccih.nih.gov/health/hawthorn
None of these sources tested Golden Nerves itself. They describe the named plants and conditions, which is not the same as testing this finished formula.
Frequently asked questions
How many days does the Golden Nerves guarantee give me?
60 days, whichever pack you buy. Count from your order date, because the start is not spelled out separately.
How do I get a Golden Nerves refund?
Call the order desk first, with your order ID to hand, then send the bottles to 477 Madison Avenue, Floor 6, New York, NY 10022, USA with tracking.
Who pays return shipping?
You do. The seller asks you to send the parcel with tracking.
How long does the refund take?
After the desk credits the order, the refund takes 3 to 5 business days to issue, then your card can need 5 to 10 more days to show it.
Can I return a partly used pack?
Not published. Ask the order desk before you post anything and note who gave you the answer.
Does the guarantee mean the product works?
No. It is a commercial promise about your money. It is not evidence about the formula, and no supplement is FDA approved.
Our view
A guarantee is only as good as your plan for using it. This one is easy to use if you decide early, call first and keep your tracking number. It is awkward if you leave the decision to the last day.
We like that the seller's own wait figure of 3 to 4 weeks sits well inside the window. We would still not buy a pack larger than you can judge in 50 days, because the unopened bottles are not covered by extra time.
Last updated . Written by the Golden Nerves Editorial Desk and medically reviewed by Dr. Baldev Sandhu, MD, Physician.
Reviewed and revised
Behind this Golden Nerves page
Researched and written by the Golden Nerves Editorial Desk at Gogoldennerves, the U.S. stocking partner for Golden Nerves, from the label photographs and the sources listed on the page, then reviewed for medical accuracy by Dr. Baldev Sandhu, MD. It is information about a supplement, not a diagnosis or a treatment plan.
Tingling, numbness, burning or weakness that is new or getting worse belongs with a doctor before any supplement, and sudden one-sided weakness or a drooping face means calling 911.